7-Day Exchange & Damaged Product Refund Policy
We want you to love every piece you wear from KairavFashion. Learn about our transparent exchange process and our guarantee on craftsmanship quality.
7-Day Exchange
Request a size or color exchange within 7 days of receiving your parcel. All exchanges are subject to variant availability.
Size & Color Swaps
Need a larger fit or prefer a different shade? Our support team will assist you with swift, complimentary exchange logistics.
100% Damaged Refund
If an item arrives damaged or with a manufacturing defect, returns are approved with a 100% full refund directly to your original payment method.
1. Scope of Policy
At KairavFashion, every kurti and ensemble is crafted with artisanal precision and rigorous quality inspection before dispatch. To safeguard the hygiene and exclusivity of our collections, we do NOT offer returns or refunds for general change of mind. Instead, we offer a dedicated 7-Day Exchange and a 100% Damaged/Defective Product Refund guarantee.
2. 7-Day Exchange (Size & Color)
Customers can request an exchange within 7 days of order delivery for the following reasons:
- Size Exchange: If the ordered size does not fit comfortably, you may request an exchange for another available size (e.g., S, M, L, XL, XXL, 3XL).
- Color Exchange: If you prefer an alternative colorway in the same design silhouette, you may request a color exchange.
*Note: All exchanges are subject to real-time product/variant availability. If the desired size or color is out of stock, our customer support team will offer store credit or alternative recommendations.
3. Damaged or Defective Product (100% Refund)
If you receive an item that has suffered transit damage or has a manufacturing defect:
- You are eligible to request a return within 7 days of delivery.
- Please provide photo or unboxing video evidence to our customer support team for prompt review.
- Upon verification and approval, we will schedule a pickup and process a 100% full refund back to your original payment method (or bank account for COD orders).
This is an exception to our standard no-return policy and is our guarantee of uncompromised quality.
4. Exchange Conditions & Eligibility
- Items must be unworn, unwashed, and in their original pristine condition.
- All original brand tags, security ribbons, and premium packaging must remain intact.
- Customized or altered garments are strictly ineligible for exchange.
5. How to Initiate an Exchange or Damaged Claim
To initiate your request, contact our customer support team with your Order Number (e.g. #KF1001) and photos of the tags/issue: